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South Africa - Cape Town   Salary - Negotiable   Experience - 2 to 5 Years
This is a Full Time Permanent role at Mid Career (2+ years of experience) level.
You will need a High School/Grade 12 (Matric) qualification.
And you will need experience with the following skills.

Word

Excel

Powerpoint

Please note that preference will be given to Employment Equity candidates
For more information on this Job please contact Edna Arendse
 

Call Tracking and SLA Management

Use your Report writing skills, attention to detail and passion for accuracy to join a dynamic team in Observatory as their Microsoft Operations Coordinator.

Key Responsibilities:

  • Track and manage engineer utilisation and timesheets

  • Track and manage reports on a daily, weekly and monthly basis

  • Assist with input into monthly reporting including formatting, quality assurance etc

  • Assist with setting documentation and process standards within the Managed Services and Operational Services engineering teams, with the assistance of the Professional Services team.

  • Manage escalation communications with assistance from the stake holders

  • Report Writing

  • Change Administration

  • Call Assignment as necessary

  • Process Administration


Educational Requirements:

  • The incumbent must have at least a Matric.

  • Fully computer literate on MS Office Suite (Word, PowerPoint and Excel).


Personal Attributes:

  • Fine attention to detail and processes.

  • A good team player with experience working with a large team.

  • Excellent communication skills - oral, written and presentation.Display the highest integrity when dealing with company and employee information.

NB!!!

Preference will be given to BEE candidates.

Preference will be given to candidates with Microsoft and DCS exposure.
 


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