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Service Desk Engineer |
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South Africa - Cape Town |
Salary -
Negotiable |
Experience -
2 to 5 Years |
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This is a
Full Time Permanent
role at
Mid Career (2+ years of experience) level.
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You will need a Certificate qualification.
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And you will need experience with the following skills.
Active DirectoryITIL |
| For more information on this Job please contact
Edna Arendse |
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Perform a variety of Service Desk duties. |
A fantastic career opportunity has arisen for a Service Desk Engineer to join a well established IT Company based in the Cape Town Area.
Key Responsibilities:
- Acceptance
of Helpdesk calls on CA Unicenter.
- Provide
first line support when appropriate.
- Allocation
of calls to onsite engineers.
- Regular
follow up on call progress.
- Communication
to the client on outstanding critical incidents.
- Regular
updates of call details on CA Unicenter.
- Maintain client's telephone database - create/delete/amend records daily.
- Management
of 3rd party vendors.
- SLA
Management.
Educational Requirements:
- Must be
IT literate, i.e. understand IT terminology (ITIL Foundation course
advantageous).
- Working
experience in a helpdesk environment would be advantageous.
- Knowledge
of or more of the following disciplines: Networking-, Active
Directory-, Infrastructure Security-, Client Contact Center- and
Telephony services.
- Knowledge
of the CA Unicenter helpdesk systems would be advantageous.
Personal Attributes:
- Must
have good communication skills.
- Must be
able to work independently - guidance will be provided.
- Attention
to detail is essential.
- Must be
passionate about service.
- Must be
a fast learner.
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